Economic Crime Investigator Operations Manager

🔐 Economic Crime Investigator Operations Manager

📍 Birmingham/ Hybrid | 💼 Fixed Term 

At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by our values—and our commitment to Consumer Duty—we ensure our security practices protect both our organisation and our customers.

The Ongoing Monitoring Team is looking for a highly skilled and motivated Economic Crime Investigator Operations Manager to help lead and strengthen our KYC/KYB capability. This role blends complex casework, subject‑matter expertise, quality leadership, and operational influence — making it a key position in ensuring our KYC function operates to the highest regulatory and risk standards.

🔑 Key Responsibilities

• Deliver high‑quality, end‑to‑end KYC/CDD reviews for complex and high‑risk commercial and non‑personal entity customers.
• Lead and manage a team of Economic Crime Investigators, providing coaching, support, and development to build capability and drive high performance.
• Support investigators with escalations, red‑flag assessments, and bespoke KYC requirements, including second‑line escalations to MLRO or Economic Crime teams.
• Perform Quality Control reviews, ensuring accuracy, completeness, and alignment with regulatory expectations.
• Own the execution of all BAU activity within the relevant Economic Crime journey, ensuring work is completed efficiently, accurately, and in line with SLAs and regulatory requirements.
• Provide structured coaching, feedback, and development support to uplift team capability.
• Lead calibration sessions, monitor quality trends, and drive improvements in consistency and standards.
• Deliver training, onboarding, and refresher sessions to strengthen team knowledge and confidence.
• Own the execution of all BAU activity within the relevant Economic Crime journey, ensuring work is completed efficiently, accurately, and in line with SLAs and regulatory requirements.
• Maintain and enhance KYC procedures, process notes, and guidance documentation.
• Identify process inefficiencies and lead continuous improvement initiatives.
• Manage RAID logs, highlight emerging risks, and collaborate with Compliance, MLRO, and wider business stakeholders.
• Interpret MI to support planning, forecasting, and performance insight.
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🎯 What We’re Looking For

• Strong experience in KYC/CDD, financial crime investigations, or economic crime operations.
• Deep understanding of UK Money Laundering Regulations, JMLSG guidance, and financial crime risk indicators.
• Proven ability to handle complex cases and provide expert guidance to others.
• Experience in coaching, quality oversight, or capability uplift.
• Strong analytical skills, sound judgement, and confidence in decision‑making.
• Excellent communication skills and the ability to influence stakeholders at all levels.
• A proactive mindset with a passion for improving processes, strengthening controls, and supporting team development.

This is a high‑impact role at the heart of our financial crime defence. You’ll shape standards, uplift capability, and help ensure our KYC function delivers safe, consistent, and audit‑ready outcomes — all while supporting the growth and development of the wider team.

The full job description is available on request.

We are proud to have an inclusive recruitment process, which we pride ourselves on flexing to be accessible to all. We believe that inclusive and accessible recruitment opens our doors to a broader, more diverse talent pool—bringing in candidates with varied backgrounds, experiences, and perspectives. We strive for this diversity to strengthen our decision-making, fuel creativity, and to drive innovation across the bank.

If you are interested in joining the bank, we are committed to creating a process that meets your individual needs. We want to help you in whatever way you need to put your best, true self forward in our recruitment process, please reach out to Recruitment@unity.co.uk to discuss how we can collaborate with you on this.

If you require any this advert in a different or more accessible format,  please contact Recruitment@unity.co.uk